[Resolved]  Indigo Airlines — Not allowed to board the flight while a passenger arriving 20 minutes later was allowed

Address: Bangalore, Karnataka

I booked Indigo flight 6E 433 from Bangalore to Kolkata on 17th September. The flight was supposed to depart at 11:10 am and accordingly the boarding gate should be closing at 10:25 am. I reached the counter at 10:25 and was asked to go to counter no. 33. However the lady there was busy in sorting some other problem and asked me to wait. 5mins later she asked me to move to counter 31 since she was still unable to sort out the previous problem. When I moved to counter 31, I was told that the boarding is already complete and there is no way I can board the flight. I was also told that the boarding gate closed at 10:20 am. When I paid Rs 7500 and rescheduled my ticket to book the next flight 6E 422, a man was arguing with the lady at counter no. 33. Apparently he was also supposed to board the 11:10 flight to Kolkata (6E433). The man argued like a local train passenger and finally the lady at the counter called someone and then issued a boarding pass to him. The incident completely changed my perception about the no. 1 airlines in India. It is extremely disturbing that Indigo resorts to such cheap tactics for extracting money from passengers. The 60-70% occupancy in 6E 422 can only strengthen that point. I always used to choose Indigo flights while travelling during my job. Currently I am a student pursuing my MBA from an IIM. But after entering the corporate life again, I don’t think this disturbing experience would ever let me choose an Indigo flight for my journey. I would like to understand how I was not allowed to board the flight, while someone arriving 20 minutes after me was allowed to board the same. My booking reference no. was C2B28V