Indigo Airlines — Not allowed to check in even before 1 hr.

roshn0480

from Hyderabad, Telangana

Mar 19, 2017

Address: Ranga Reddy, Andhra Pradesh, 500084

Website: Indigo airlines

Indigo flight 6e 732 from Hyderabad to Lucknow on19/3/17 was not allowed to board. My father was treated in Apollo and was there at airport at 5.25am to board flight which was scheduled at 6.25am.
First his check in baggage was taken and and boarding pass was about to be given suddenly that person started talking over phone with his colleague for about 10 mins and then he denied giving boarding pass saying you are few mins late.He argued a lot with my father but returned back the luggage which was taken for check in. I have a proof of presence at airport at indigo counter at 5.30am ...It was really unethical as it seems that he sold the ticket to someone else
In case I won't get full refund I will go to consumer Court and will be bound to ask for hefty compensation...They can't refuse the CCTV camera which is more then enough

Roshan Agrawal
[protected]
Hyderabad

Was this information helpful?

No (0)

Yes (0)

Apr 01, 2017

Updated by roshn0480 in the recent communication with airlines they accepted that we were just 2 mins late, which in fact is not true. But keeping there time also in mind, wouldn't it be so late that there staff can't accommodate 2 mins time. I boarded indigo so many times even for 15-20 late. below is the reply from airlines:

Dear Mr. Agrawal,

Greetings form IndiGo !

With reference to your mail and the coordination with the Hydrabad Airport, record stands delay of the passenger by 02 mins. at Check-In counter.

· Counter closure time : 05:40 hours

· PAX reporting time : 05:42 hours

Also with much sincerity it is forwarded that the manual announcement for the schedule departure was made. On being unable to board the flight recommendation was offered by the airport staff.

Therefore, we regret for inform that we are in no position to make you any further refund.

Trust this clarifies