Indigo Airlines — Not allowed to get in for check in at indigo counter inspire of arriving within stipulated time.

Address: 560037

Website: Indigo airlines.com

Flight 6E339
Passenger name: Sanjoy Nanda
I was not given boarding pass for checkin at indigo counter BLR international airport.
I had arrived at the counter at 5:45 and the flight departure time was 6:20.

Your message is below.
"IndiGo: Dear IndiGo Customer, flight 6E 339 from BLR shall be boarding from gate 14. Boarding gate closes 25 mins prior to the departure time. Since this is a silent airport, no boarding announcements will be made. Wish you a pleasant flight."

So I was well before 25 mins prior to departure.

Please help with the refund. I was travelling to attend the last rites of one of my close family member. Requested multiple times. But the personnel at the counter didn't help at all. Inspire of arriving within the stipulated time for boarding I wasn't allowed to security check-in. This is unfair and unacceptable.

Please help me with refund.

Sanjoy Nanda