[Resolved] Indigo Airlines — not allowed to travel by indigo airlines against confirm ticket on 16/2/2018 | |||
Dear Sir, This was the great humiliation done by Indigo Airlines to travel on 16/2/2018 giving reasons of Cancellation of ticket which was completely false statement as I have not received any intimation through mail or phone call neither refund of total amount by any of the concerned Indigo or IRCTC flights website. Indigo has hampered my personal dealing of worth two crores at Chandigarh due their negligence and false reasons. The details of the story is as follows: 1. My family confirmed/approved ticket was booked on 19.11.2018 from Ranchi to Chandigarh for 17.2.2018. Flight 6E 398 from Ranchi to Delhi- Pnr BINM3R Flight 6E 937 from Delhi to Chandigarh- Pnr BINM3R 2. On 12th January, 2018 I received a call from Indigo Customer care requesting to change the ticket from Ranchi to Delhi as Chandigarh Airport is under construction ensuring that from Delhi to Chandigarh ticket amount will be refunded. Hence I have opted from Ranchi to Delhi flight on 16/2/2018 against which they have issued me fresh ticket for the same on 12/1/2018 as follows: Flight 6E 436 date of journey 16/2/2018, depart at 14.15 hrs, Booking reference-BINM3R. 3. Now with my family I hired a car from Bokaro to Ranchi Airport with confirmed and approved ticket for my flight reported at 12 noon. when I produced my I ternary to the counter for boarding pass then they come out saying that your ticket is cancelled which has completely shocked us as my daughter's engagement was scheduled and complete arrangement was made at a hotel this was completely cheating done by them. Requesting them that there is no intimation from IRCTC or Indigo received about the ticket cancellation. 4. Then one of the fellow Mr Kundan, mobile no[protected] of indigo has taken out the print showing cancellation but at the same time Rs 12000/- was appearing at the bottom no refund was made against Ranchi to Delhi so that I could have understood the ticket has become valueless. 5.Then Mr Kundan again came with the print of cancelled ticket and saying that your Rs 12000/- against ranchi to delhi has been processed. 6. Lastly due to the fraud of indigo Airlines I have to purchased a fresh ticket for my family with a payment of Rs 31740/= through my debit card. Flight 6E 6184 departs 20.25 hrs Booking reference F9IBWV. I request you to take severe action against Indigo and IRCTC and at the same time I request you to force to pay the compensation of two Crores against damage suite for harassment and blood pressure rise which could have happened any thing to me and my family as daughters engagement was disturbed. At the same time I am hiring a consumer forum advocate to take this case against indigo. I am enclosing all the evidences for your references. a) 17/2/2018 and 16/2/2018 tickets. b) Mr kundan both print out showing Rs 12000/- and rs 00. c) Fresh ticket purchased due to their fraudism. Your's faithfully, Mukesh Prasad Was this information helpful? | |||
Mar 31, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 IndiGo Customer Care's response Hi Mukesh, We regret the inconvenience caused. As checked our customer relations team is already in touch with you. Please let us know in case any further assistance is required. Regards, IndiGo Team | |||
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Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
The indigo Airlines is unable to show the evidence for request given by me for cancellation of my flight for 16. 2.2018.
One more thing that they are replying that 16th February '18 flight was cancelled on 12.1.2018, but the refund is processed now on 17.2.2018 which indicates that ticket was not cancelled on 12.1.2018 till 16.2.2018 from Ranchi to Delhi flight.
Every evidences is with me which shows that indigo has cheated us to earn extra money by forcing to us to purchase a fresh ticket of Rs 32000/=
There must be hearing organized in consumer court.
Regards,
Mukesh Prasad,
02.03.2018
From:
"mukesh prasad" | Add to Address book |This is spam
To:, ,
Subject: Fw: Not allowed to travel by indigo airlines against confirm ticket on 16/2/2018 CRM:03100934
Date: Wed, 28 Feb 2018 15:27:16 IST
Cc:
Bcc:
Dear Sir,
1. For 17.2.2018 journey by Indigo, ticket was booked on 19.11.2017 not on 17.2.2018.
2. If ticket was cancelled on 12.1.2018 then why Rs 12000/= was appearing in the cancelled ticket whose print was taken by your Indigo person Mr. Kundan.
3. If ticket was cancelled on 12.1.2018 then by whom request the ticket has been cancelled, please show me the evidence.
4. Ticket was cancelled of booking date 19.11.2017 from Ranchi to Chandigarh not cancelled for 16.2.18 journey from Ranchi to Delhi.
5. The refund given by Indigo for cancellation of ticket from Delhi to Chandigarh
i.e Rs 2788/= in which Rs 1000 has been deducted.
2. Rs 6376
Can u give the details of your refund.
As per your customer relation person the refund is made as follows:
1. 12.1.18- Rs 2788/=
2. 12.1.18- Rs 6376/=
3. 17.2.18- Rs 5624/=
Sl. No 1 &2 was confirmed by your person while approached myself mentioning the difficulties for flight from Delhi to Chandigarh on 12.1.2018.
If the ticket was cancelled on 12.1.2018 as per your version then why refund is processed after my journey date 16.2.2018 from Ranchi to Delhi i.e Rs5624/= on 17.2.2018 which still have not been received by me.
This indicates that you have only done intentionally to earn Rs 31740/= by cancelling my confirmed ticket and forced us to purchase a fresh ticket.
Please show me the request for cancellation of my flight for 16.2.2018.
The 16.2.2018 flight ticket is also sent by you on 12.1.2018( Approved and confirmed.)
Please be noted that the matter does not end by your side mail as this case is already taken up the consumer forum of Ranchi Jharkhand.
Please prepare all your evidences for that hearing, whomsoever the mistake has to be taken into account and proper justification will be done.
I have already submitted all the facts to you in the earlier mail.
Regards
Mukesh Prasad.
Note: Forwarded message attached
-- Original Message --
From: IndiGo Customer Relations customer.[protected]@GOINDIGO.IN
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: RE: Not allowed to travel by indigo airlines against confirm ticket on 16/2/2018 CRM:03100934
Dear Mr.Prasad,
Thank you for taking out time to communicate with us.
With reference to your email and telephonic conversation with you, we have investigated the matter and would like to summarize our findings for you.
You were booked to travel on flight 6E 398/937 from Ranchi to Chandigarh via Delhi on 17 Feb 18.
We would like to mention here that due to airport closure at Chandigarh no flights were operating between 12 Feb 18 to 26 Feb 18 due to which all the flights were cancelled.
Since you have requested to travel one sector from Ranchi to Delhi we have changed your travel date from 17 Feb 18 to 16 Feb 18 with no additional cost as per your request to our call center executive on the basis of good will gesture.
Due to cancellation of 6E 937 Delhi to Chandigarh we have processed partial refund of INR 6376.
We would like to mention here clearly that cancellation for the sector Ranchi to Delhi was done by your travel agent on 12 Jan 18 from the IP address 112.133.199.210 on 12 Jan 18 at 20:20hrs.The E itinerary of your cancelled ticket copy was also sent by the travel agent to you. We request you to kindly check with your travel agent.
However, understanding the inconvenience and purely as a service gesture our airport team have waived off entire cancellation fee which we understand was refunded to you.
Further, we are not in a position to offer any refund or claim from our end. Hence, we politely deny your request.
We thank you for taking time to write to us.
We look forward to serve you soon.
Best Regards,
Gowtham Kumar.B
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
www.goindigo.in