[Resolved]  Indigo Airlines — not allowing me to checking my handbag of 9kg saying I booked it for light flight

Address: Pune, Maharashtra, 411061

Hi,

I booked a flight indigo from pune to visakhapatnam using yatra and it's a connecting flight from pune to hyd and then to visakhapatnam,

Now i got to pnr when i came to airport i came to airport. They are saying i booked as a light fair booking so i checking bag is not allowed. And they charge me 200 from pune to hyd and again from hyd to visakhapatnam another 200 rupees.

400 rupees is not a big deal but i have not been communicated neither by yatra nor by indigo. One sms would have done the purpose.

This is really not the right way of earning money mentioning that we are lowest ever flight.

This is embarrassing moment for me in the airport.
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Oct 19, 2017
Complaint marked as Resolved 
Provide me the steps taken to resolve this issue. If you allow Yatra website to hit your API to book the flight ticket, How can you just say you don't know anything and customer has to contact yatra regarding the query.
 
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