| Address: Kamrup Metropolitan, Assam, 781 024 |
On 29/10/2017 we had started our journey to bangkok vide idigo flight no. 6e-6918/75 at 7.30 hours fron guwahati. We reached kolkata at 8.30 am and after collecting the lagguge we arrived idigo counter (H) at 9.15 am and proceed for boarding to bangkok, but to our utter surprise the desk official present there told us that you can't board the bangkok flight saying that the flight time has been changed form 10-45 am to 10-10 am which we did not have any information and he ordered us to board the evening flight at 8-30 pm. I requested him to allow us to board the morning flight since i had my connecting flight from bangkok to phuket at 10-30 pm same day. After lot of arguments he advised us to proceed to the domestic counter of indigo airlines. I was sure that there must be some solution in that counter. But arriving there the officer present there told us to proceed to the international counter as they can not do anything about international flight.in this way we have to shuttle several times between the international counter and the domestic counter leading to loss of time. No way out we were compel to board the evening flight. I was traveling with my wife and my 10 years daughter. We were compel to sit in the airport for more than 12 hours leading to agony and uncertainty of my tour to phuket. I have to reschedule my viet jet flight from bangkok to phuket to next dat mornig 6.30 o clock leading to loss of money and we have spent the entire night in the bangkok international air port.. As a whole i have lost my one night hotel fare and one day tour at phuket as we were in package tour. My entire tour was jeopardized due to change in the flight timing of indigo airlines. As a responsible air lines, idigo air lines should understand the agony and the mental harassment meted to us and i request you to compensate me with rs.1, 00, 000/- for the mental harassment and monetary loss given to us in the journey. Was this information helpful? | 
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