Indigo Airlines — Not allowing to check-in and being rude.

Quereeta Ranjan

from Pune, Maharashtra

Feb 8, 2017

Website: Indigo airlines

I'm traveling from a flight 6E 408 Pune to Bangalore (PNR Z4N35B). I reached the counter at exact 4:45 and they didn't allow me to check-in, telling it's late and its 4:50, as only Indigo had exact correct time watch and whole country should set their watch according to this ####-in airlines.
They should consider +/- 5-10min buffer and should cooperate with the customer, but despite of this the lady at the counter was too rude to tell me that "you are too late" and wasn't ready to understand that this could be really urgent for someone to reach their destination.
When I reached the counter, their was no one from Indigo services to clear the queue and help the customers with recent flights. No support and no coordination at all.
The delay was totally due to Bangalore airport crowd and your lady's slow response to customer.
It was really urgent and important for me to reach pune before 11 and I got the next flight at 9:30, which will reach pune airport at 11:30. Indigo airlines crew is not at all supportive and cooperative and was not ready to understand customer's urgency and criticality. I think they are trained to do so, so that airlines can EARN more money, REALLY GOOD business sense.

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Comments

aratinagzarkar

from Mumbai, Maharashtra

Feb 10, 2017

Totally agreed. We had exactly same experience when we booked our flight from Mumbai to Kochi. The excessive crowd made it unable for us to reach the counter in time and the request to the staff to allow us to check in the luggage since we had paid excess for booking the seats the previous day by web check-in fell on deaf ears. We lost our entire money on the package booked by us for Kochi tour due to miserable and apathetic approach of go-indigo staff. It is necessary that customers with similar complaints should take up this issue jointly with the consumer court.

Quereeta Ranjan's [Complaint's author] reply, Nov 27, 2018

Totally agree with you, we should. I had a similar experience with Go-air recently booking cancellation. These ### flights with poor services and staffs charges huge amount and then EARN more through their stupid cancellation and re-scheduling rules. 3K for charging one flight, this is the funda of Indian airlines to trouble people.

dilli2616

from Raipur, Chhattisgarh

Feb 11, 2017

I had also the same experience with indigo flight and its staff members. They have made this a poor business strategy to cheat with passengers. My parents had to suffer from same problem as they reached Indore airport at 6.30 am and the flight departure time was 7 am, same reason of crowd of passengers in queue at the time of check in and on reaching at counter they said we are late. Now I do not understand that, is there no time slot of check-in ? Are all passenger can clear their check-in within 5 min of duration ? My parents have their flight from Delhi at 12 pm and now they had to booked another flight from Indore to Delhi which cost them a lot. Such poor staff behavior of Indigo and no cooperation with passenger causes wastage of money and time. As I am putting complaint on behalf of my parents, where they had to face trouble at check-in counter of Indigo. They became helpless at that time because no one listened to them and have to miss their flight. As now they are in next flight to Delhi and hopping to catch their booked flight which is from Delhi. We need to raise complaint against this pathetic plot made by Indigo to consumer court. And I am ready to take any action on it.

Quereeta Ranjan's [Complaint's author] reply, Nov 27, 2018

These all are their ways to earn more.