[Resolved]  Indigo Airlines — not providing a print of ticket

Address: New Delhi, Delhi

My name is kishore menon father of captain (First officer) kiran kishore
Was on standby on flight 6e232 from chennai to bangalore on 23.04 2018
The flight was schedule for departure at 2115 hrs. I reported at the indigo
Counter at 2015 hrs and approached the attendent at the counter for a print
Out of my ticket so as to get inside the airport for further procedures.
She told me that i was not entitiled for a print out and that i show my mail
To the security and get inside. I told her politely that i dont receive mails on
My email id and the mail for the staff travel will be on my sons mail id and
That i have a message to that affect and the security does not accept messages for entry i was shocked to know that she was even unaware of
This. Then she demanded that i pay rs 50 for a print out, in the manner she
Was handling things i realised that she is either new at her seat or totally
Ignorant of even the basics. I asked for the manager one ms rithika, hoping
I have spelled her name correctly, came to the counter, and told the dealing
Clerk that she give me a print out, then again both of them discussed some
Thing and the senior asked me to pay for the print out or get inside showing
The mail i said i dont have a mail with me and was on staff travel. She told
Me that iam not a staff and it was only a help extended the most embrassing
Statement that probably can be told to a captains faher. I still kept my cool
And told her that i believe and rightly so i presume, that it is not a help it
Is my entitlement extended by the airline and iam proud of it. What ever said
And done she refused to budge, i told her that if i missed the flight she will
Be held responsible, she told me she couldnt care and left the counter.
By the time it was almost 2045 hrs i spoke to my son and finally made the
Payment to get inside, boarding had allready started and i had a lot of requesting to do, and just about managed to take the flight.
I have the honour to request that the incident be enquired and appropriate
Action be taken
Regds