Indigo Airlines — Not refunded my amount which was double charged for same pnr and worst cus care service

tvpuram

Oct 7, 2016

Address: Mumbai City, Maharashtra, 400014

Website: WWW.goindigo.in

I am continuously following up with your call center since 4th midnight with regards to my refund of the ticket amount which had been twice charged to my axis bank account and till now the call center executives are taking it lightly and not registering my complaint, it is very embarrassing situation for me as a long time customer. Kindly keep some well educated guys on call center.Who knows how to deal. My refund amount is rs.5601 which is charged twice by indigo while booking on the pnr -m3uqnb .Look forward to your action or else i might put a petition for my refund asap. You don't have right to swindle customers money by your wrong procedures during online booking.I had conformed with axis bank, they had told its indigo mistake they had charged u twice for same pnr. Need your action asap.

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Oct 07, 2016

Updated by tvpuram My first complaint to the call center was on same day and time of booking when i found charged twice for same PNR at 00.15 Hrs on 05.10.16, second complaint to call center was at 05.10.16 19:10 Hrs. also i had sent 2 mails to customer care on 05.10.16 at 10:00 Hrs. and till today no response from Indigo end.till now.i.e.07.10.16 ;13 HRS.

Oct 07, 2016

Updated by tvpuram Am continuously following up with your call center since 05.10.16 early hours with regards to my refund of the ticket amount which had been twice charged to my axis bank account and till now the call center executives are taking it lightly and not registering my complaint, it is very embarrassing situation for me as a long time customer. Kindly keep some well educated guys on call center.Who knows how to deal. My refund amount is rs.5601 which is charged twice by indigo while booking on the pnr -m3uqnb .Look forward to your action or else i might put a petition for my refund asap. You don't have right to swindle customers money by your wrong procedures during online booking.I had conformed with axis bank, they had told its indigo mistake they had charged u twice for same pnr. Need your action asap.
Complaint Details:
My first complaint to the call center was on same day and time of booking when i found charged twice for same PNR at 00.15 Hrs on 05.10.16, second complaint to call center was at 05.10.16 19:10 Hrs. also i had sent 2 mails to customer care on 05.10.16 at 10:00 Hrs. and till today no response from Indigo end.till now.i.e.07.10.16 ;13 HRS.