| Address: Kolkata, West Bengal |
I was travelling from Bangkok to Kolkata on 2nd Dec 2014 by Flight No 6E 76, departure time 4.05 pm .Both my trolly suitcases are from United Colors of Benetton, and Indigo broke both the number locks of my two trolly bags and on spot they offered only Rs. 300/- for this huge damage where as i asked Ms. Baishali (Indigo) them to repair both the number locks but she totally denied and gave us Rs. 300/- . My luggage number was 6 E [protected] and 6 E [protected].
Hope you know better that what a branded company charges for replacing number locks. Please solve this problem as early as possible because this is totally Indigo's fault.
Please find the attached forms what Ms. Baishali( Indigo) gave us for signature.
And the most important thing, I called United Colors of Benetton showroom at Forum mall and they confirmed that it will cost Rs. 3000 for replacement of the number lock for each bag. So you can verify also from your side.
Its very much painful that a renowned company Indigo gave Rs. 300 for both the bags for replacing number locks where as the market rate is totally different. Its sorry to say please be aware of market rate for this damage.
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