| Address: Gurgaon, Haryana | | Website: www.goindigo.in |
I have reserved an airline ticket with indigo from trivandrum to hyderabad as on 14th of march, 2018 through their website goindigo.in. The ticket was reserved for the date 18th of march, 2018. Due to some personal reasons, i had to cancel the ticket on the same day ad the cancellation was done on their web portal itself. The cancellation confirmation was shown on their website with the details of the refund amount after deduction of penal charges as per the terms and conditions of the airline. But the confirmation mail for the said cancellation did not come. The refund was supposed to be credited back to my account within 7 working days.
However, the refund was not credited to my account regarding the matter, i have contacted the customer care of indigo and explained the whole situation and they came up with a reply that the cancellation of ticket was not done from my part and i did not show up on the date of flight and i'll be getting only the tax amount as refund. As per the advise of the customer care person, i have given the concern through an email to [protected]@goindigo.in as on 27th of march, 2018. Unfortunately, i did not receive any reply. As on 31st of march, i have contacted the customer care again and explained the whole story regarding the technical error on their website to the concerned person again. But the customer care person gave the same reply as before.
The ticket cost was rs.3905/- out of which the cancellation charges are as high as rs. 3000/- i. E. Around 77% of the ticket cost. Through this kind of technical glitches, they are denying even meager amount legally entitled to be given back to customers Was this information helpful? | 
