[Resolved] Indigo Airlines — our 3rd complaint-indigo refused flight from mumbai to patna on nov 20

s.k.ganguli

from Patna, Bihar

Dec 5, 2017

Address: 800001

Website: cosumercomplaints.in

Trip id[protected], 9/11/17
As last lap of tour on above ticket we two senior citizens M76 & F67 were refused travel at check in desk by Indigo staff Mumbai though we reached before closing time 13:40 for Indigo 6E342 departure time 14:25 for PATNA on Nov 20. All our pleads failed. We had to pay Rs.10262 extra on Nov 20 at 14:10 for a new ticket for Patna by 6E786 on Nov 21 which is illegal.
We demand refund of 10262/-, apology for causing harassment and action against the staff

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Mar 15, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! With reference to the concern raised, we would request you to kindly share the airline PNR number to enable us to investigate this case with our concerned airport team.