[Resolved]  Indigo Airlines — painful journey in indigo air flight

I traveled in indigo flight no. 6e5405 vide ticket no. Pnr 6e-sj9krx dated 19th feb 2018 from bhubaneshwar to delhi on 2.04.2018. Being harassed by your staff deployed at bhubaneshwar airport, i am quoting various negative points experienced by us (Senior citizens) which are very painful:
I) we reached at bhabaneshwar at 5.15 p. M 0n 02.04.18. Departure time changed from 9.00 pm to 9.50 pm, no information before this.
Ii) flight no. Changed from 6e5405 to 6e2405, on info provided to us well in time. A confusion created for us
Iii) at airport, gate no. 5 was mentioned on the sign board but boarding ticket issued with gate no. 4. No prior information and we felt very harassment while shifting with hand bags from gate no. 5 to 4.
Iv) departure time was declared 9.50pm but the flight started at 9.35 pm and left the airport. Very shameful. No attention was provided to rescheduled time.
V) the flight was to be arrived at terminal no 1 as per ticket bu terminal at delhi was declared as terminal 2 while announcement made in the flight. No passenger was able to inform to their near & dears regarding terminal no. 2 for receiving them. We all felt troublesome
.2. Even, i requested your staff members to allow us to travel in that flight which is leaving for delhi now but no support from them.
3. We are very astonished to see your service, staff and courtesy from your side.
4. At last, i ask you to give assurance that no senior citizen, passenger will be harassed in future and the information in respect of changing made by you will be provided to the passengers in advance.
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May 5, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
IndiGo Customer Care's response
Hi,

We regret to hear about your experience. As checked, notification was sent to the registered contact number and mail ID regarding the change in your flight schedule, terminal change successfully via call and SMS. We thank you for taking out time to share your concerns and we assure you of our best services at all times. We would request for your understanding in this regard.
We look forward to serving you on board soon.

Regards,
IndiGo Team
 
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