| Address: 122002 |
| Website: indigo.com |
Introduce myself before I escalate the serious issue with Indigo, My name is Ashutosh, stationed at Bangalore,
me, my family (Paternal & Maternal) had to attend a marriage function in Ludhiana on 9th December 2016 and we had to return to Varanasi on 10th of December (My native is Varanasi)
I have confirmed 15 tickets (Family) from Delhi to Varanasi on 10th December at 6:15 pm(Flight No- 6E-4206) keeping in mind that travelling distance from Ludhiana to Delhi and considering little rest on 9th night post wedding.
Now all of sudden I received a message that your flight has been preponed and now the departure time is 1:10 pm, without giving me any proper reason of such action.
Anyhow, we reached airport at 11 am on 10th of December 2016, we completed web checkin and security at 12 pm and we were sitting before the designated gate no since 12:05 pm, and we did not see boarding for this flight and there were No Indigo Staff at that gate counter.
We have waited, waited and then it was 1pm, at last I went to other counter to enquire and then the guy was very rude and said that flight took off and you people can not go now, I explained him my situation that I am travelling with newly married couple and 15 passenger group, once webcheck has been done, we had around 110kg of luggage as well which was boarded already.
We were surprised the way the staff guy was behaving, initially I started requesting him that we would face lot of trouble in case if we will not board this flight as we were in group and luggage has been boarded long back.
There were another couple requesting for the same (around 50 yrs), but the staff were so rude and arrogant that they were not listening at all.
I asked that guy to call his manager, he reacted that no body can do anything, I am above all.
I just want Indigo official to reply me with genuine reason why this absurd behavior and action has been taken place.
Suddenly I met with the senior staff and he said the aircraft has been kept on stand by mode, and immediately he arranged boarding for us, on the top of it The Piolet announced that flight is been delayed because of a group of passenger and we were ashamed as we were sitting before the gate more than 1 hour prior and everyone was looking at us, as we did some crime.
Can you please investigate and reply me genuinely, I am writing this mail today on 15th may as I was travelling out of country for couple of months.
I am expecting reply as soon as possible or else I would chose the legal route to get the proper response. Please let me know in case if you need any further details to investigate matter on priority.
Regards
Ashutosh Kumar Singh
+91-[protected]
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