I was returning back to Mumbai from Delhi on 16th of November, 2015, from the 6:30 flight of Indigo, 6E 183.
due to the heavy holiday rush, I got terribly stuck in traffic outside the departure terminal. Indigo customer service help named "Lakshmi" was so so rude that I cannot even put it into words!
for the first time ever an airline asked me to put my laptop bag on the weighing scale!
when I complained and said that this has never happened and I will miss my flight as it was already 5:50 and told the people at the counter that will the airline compensate for this delay, Lakshmi snapped back at me and said " we will not do anything, it is your fault, you are late"
Dear Indigo,
people are not at your mercy!
the behavior of the entire staff apart from 2 people (a porter and a manager) was atrocious!
the worst flight experience in 24 years of travelling! Was this information helpful? |
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