[Resolved] Indigo Airlines — payment deducted but ticket not booked

Veena Kurup

from Siliguri, West Bengal

Feb 23, 2018

Website: www.goindigo.in

I had booked a tickst for 21st march 2018 from mumbai to kolkata through indigo airlines website. The amount worth rs. 3505 was deducted from my account and it showed that the payment is successful. However whrn i recieved my itineary it shows the status as needs paykent. After talking to your customer care service they have extended my hold period till 28th february 2018. Please refund my amount at the earliest. Transaction id 64bf3036ae[protected]. Pnr phs88k. Bil*[protected]*indigo_lic

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Mar 26, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

IndiGo Customer Care's response Hi Veena,

We would like to inform you that deducted amount will be refunded to the same source account within 7-10 working days.

Regards,
IndiGo Team