I bhavani shankar & my wife were to travel to kolkota on the 10th dec16 @ 5.30am departure.
Our pnr is eck7wd, flight : 6e 713, our seats were 29a & 29b.
We were at the airport before 2 hours & with the heavy crowd of travellers managed to get our boarding cards.
The boarding was announced @ 4, 45 am & we boarded the bus to be at the said aircraft.. All was fine till such time we reached the aircraft which was about 4.47am.
The bus reached the aircraft & to our shock your air crew/ air hostesses had not reported @ the aircraft & hence, all the passengers were made to wait in the bus securely locked for precisely 15-20 minutes. Most of the passengers were feeling claustrophobic & few even vomited inside.
Now let us understand "ones who preach punctuality has to live up to it & make sure their staff live up to it" there is no room for hypocrisy.
You should understand many of the passengers who were just a little late even after obtaining their boarding passes were not allowed to board & their baggage's were deplaned. Such being the case, how can your 4-5 air staff/ hostesses report late by 15+ minutes & make all the passengers wait at the tarmac locked up in the bus??? That too when they are provided luxury boarding/ lodging & conveyance in the early morning & taking the passengers who pay through the nose for a ransom...
I need to know what are your actions against the scant treatment of all the passengers.
I can even quote, your atrocity while i was returning on the 12th dec by 5.30pm from kolkota, i was penalised rs 400 for just 2 bags which i did not want to carry on board inspite of me having no baggage at all..
This is the highhanded approach of indigo staff who lack courteousness. Yet draw & enforce rules on the passengers & letting their own staff go scot free.
I need a response post your enquiry & investigation.
Thanks,
Bhavani shankar
Regional head - business development & hr
Eden engineering pte. Ltd.
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