[Resolved] Indigo Airlines — posting of false promise for travellers

aakkavinash

from Bardoli, Gujarat

May 17, 2018

Address: Gandhinagar, Gujarat

Website: www.goindigo.in

- pl refer my booking reference no. Tb8fns & kl67mb for flt 6e - 616.

- after re-scheduled of said flt, i was offered to accept plan b or cancel the ticket at 'no charge'.

- accordingly, i opted to cancel my tickets and opted for refund. However, after cancellation, an amount of rs 600/- was deducted out of total refunded amount from each itinerary stating as "convenience charge"

- while offering for cancellation, a prior information for deduction of convenience charges was not intimated to the traveler.

- hence, it is stated that total amount deducted as convenient fee be refunded to me at the earliest as the same was hide to me while offering cancellation.

- the promise offered to the traveler seems to be cheating with costumer

- an early and right action is expected..

Thanking you.

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Jun 20, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

May 17, 2018

Updated by aakkavinash - The plan B offered to me was the Flt timing which was reschedule and it was not suitable for me.
- It was not intimated to me that an amount of Rs. 600 wouldl be deducted as " Convenient Fee'.

Verified Support

May 18, 2018

IndiGo Customer Care's response Hi,

We sincerely apologize for the inconvenience caused to you due to delay in flight 6E 616 from Ahmedabad to Delhi on 16th June 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to IndiGo operational reasons.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.
We would like to mention that in an event wherein a flight is canceled, a passenger may opt for a full refund or an alternative IndiGo flight subject to availability. Adhering to the same, the entire ticket cost has been processed for refund. We have taken your concerns into account and purely as a step to restore your faith in our services, and as a special case, we have refunded the convenience fee which will be credited in 7-10 working days into the same account used in the reservation.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team

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Comments

Eunicejob

from Hyderabad, Telangana

May 21, 2018

Trying urgently to get a travel certificate from the indigo airlines.But while applying for the TC the email id which is correctly provided is showing error.kindly suggest the Indigo team to rectify the problem immediately.If not show us an alternative to get a travel certificate.

Thank you

IndiGo Customer Care's response, May 21, 2018

Verified Support

Hi,

It seems that the booking reference number you have entered is incorrect. We request to enter the IndiGo airlines booking reference/ PNR number which is a six-digit alphanumeric number, starting and ending with an alphabet in order to apply for travel certificate.

Regards,
IndiGo Team