[Resolved] Indigo Airlines — power bank kept with security personnel of indigo airlines

ongcpra

from Delhi, Delhi

Jan 9, 2018

Address: Ahmedabad, Gujarat, 38005

I was traveled by indigo airlines vide flight no. 6e 625 on 07 jan del/amd[protected] hrs. Boarding pass issued & laugege (Bag) handed over to your staff at 20.50 hrs. One phone of your staff has come to me at 21.50hrs & told me in your bag you have power bank. With the direction of your staff open the lock of my bag & power bank taken your staff. I have asked your staff that return my power bank, he refuse to return it. It is my request to return my pwoer bank with worth of rs. 5000/- otherwise i will go for legal action against your airlines. Why eleventh hrs called me for power bank

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Mar 22, 2018

Complaint marked as Resolved

Jan 09, 2018

Updated by ongcpra I was traveled by indigo airlines vide flight no. 6E 625 on 07 Jan DEL/AMD[protected] HRS . Boarding pass issued & laugege( bag) handed over to your staff at 20.50 hrs . One phone of your staff has come to me at 21.50hrs & told me in your bag you have power bank & boarding time was 2205hrs. With the direction of your staff open the lock of my bag & power bank taken your staff . I have asked your staff that return my power bank, he refused to return it . it is my request to return my power bank with worth of Rs. 5000/- otherwise i will go for legal action against your airlines . why eleventh hrs called me for power bank

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Dear Sir,

With reference to your request, we would like to inform you that power bank is not allowed in checked in baggage. If the same is found in checked-in baggage, the same shall be disposed of off by the AAI and CISF. Hence we will not be in a position to return the same.

Regards,
Team IndiGo