[Resolved] Indigo Airlines — power bank sony white colour retained by indigo staff at security counter

Md Jiyaullah

from Darbhanga, Bihar

May 29, 2018

Address: New Delhi, Delhi, 110059

Dear indigo,

It is ridiculous... Never expected such kind of disgusting approach by indigo staff. I travelled from delhi to patna by indigo flight no. 6e 634, pnr no. Lb1w7c and sequence no. 105. On 29th may 2018.

Mistakenly, i kept "sony white colour power bank" in my luggage and at the time of checkin it was hold and taken by your indigo security staff and i requested her several times to handover the same to me so that i would carry the same in my hand bag. Despite several request she didn't handover the same and not allowed me to carry in handbags and spoken to me in very indecent manner.

It is my request this time to handover the same to my person whom i shall authorize to collect from airport.

Please note i need my power bank under any circumstances else i can go upto any level and will be compelled to escalate the matter to senior authority, md/ceo desk.

This is the mobile no.[protected] belongs to your indigo staff responsible for all this nonsense.

You can feel free to get in touch with me on [protected] for any clarification.

Regards
Md jiyaullah
+91-[protected]

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Jun 30, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

IndiGo Customer Care's response Hi,

We have investigated the matter and would like to summarize our findings for you.You were booked to travel in flight 6E 634 from Delhi to Patna which was scheduled to depart at 06:35 hours on 29th May 2018. We have already notified via SMS and also mentioned on the ticket that power banks / portable mobile chargers, e-cigarettes are allowed only in Hand-Baggage and not in checked-in Baggage. Based on our records, power bank is reported in the check-in baggage with which we are unable to load the check-in baggage. Therefore, our staff assisted you towards the luggage department to remove power bank from the check-in baggage and as per our standard procedure it was handed over to the airport authority’s security personnel from the check-in baggage. We request for your understanding in this regard.

Regards,
IndiGo Team