[Resolved]  Indigo Airlines — power bank taken by indigo staff

I penmatsa raju (International volleyball player) working as chief ticketing officer hyderabad railway station south central railway.
I was travelling from delhi to hyderbad by indig0 airlines flight# 6e967 from terminal 1 gate#8b date of journey[protected].
Pnr: cdiqhj at 16:10 departure from delhi. I kept my power bank color white company portronics worth 10, 000 rs. After taking the boarding pass the indigo staff removed my power bank from my baggage. When i asked them to give it back they did not return it and behaved very badly and talked in a rude manner. But they deposit in the lost and found section of delhi airport terminal#1. The indigo staff said that they cannot give my power bank in the lost and found section. The power bank was gifted to me by my daughter as a gift on father's day i have an emotional attachment wit it. They have no authority to keep my power bank with the indigo staff. If they have it my cousin will come and collect it.
I want to give a complaint to the ceo and want to complain in the consumer forum and newspaper because the indigo staff behaved in a very rude manner and they are throwing the things which they can deposit in the lost and found section and they were telling me that you are not going to get it back afterwards also.
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Jul 27, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2018
IndiGo Customer Care's response
Hi Penmatsa,

We regret to hear about your experience. Customer service is our utmost priority, which is why your experience is of extreme concern. We would like to inform you that power bank is allowed only in cabin baggage, since the same was found in check-in baggage it was discarded by security personnel. However, we have shared your experience with our team on the need for displaying a customer-friendly demeanour at all contact points. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team
Verified Support
Jun 26, 2018
IndiGo Customer Care's response
Hi Penmatsa,

As confirmed with the concerned department, your power bank was discarded by security personnel at the same time. Thus, we have to respectfully decline your request for the same.

Regards,
IndiGo Team
 
1 Comment

Comments

That is ok but can you return the power bank to me if I come personally

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