[Resolved] Indigo Airlines — problem in rescheduling
R
Ruchee26
from Gangtok, Sikkim
Apr 29, 2018
Address: Bareilly, Uttar Pradesh, 243202
My pnr number is ffulmq. I'm a frequent flyer of indigo. It's sad to see such poor service from indigo. I rescheduled my return flight on 8/4/18... I paid money also. The transaction status was successful and i could see the amount on indigo site also but my flight wasn't rescheduled. Recently when i called regarding this i was asked to pay more money. And now they say they haven't received the money... Then they say they will refund the money, though the site mentions that the money had been received. It's a pure case of cheating. Indigo is asking for more money for its own fault. Such things are not expected. That's regardless of the fact that that i'm a frequent traveller of indigo. It's really sad. I wish to go to consumers court.
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May 31, 2018
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2018
IndiGo Customer Care's response Hi,
We regret the inconvenience caused to you. As checked, our customer relations team has assisted you in regards to the raised concern.
Kindly let us know in case further assistance is required.
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We regret to hear about your experience. Kindly confirm if the incident was reported at our customer service arrival desk.
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IndiGo Team