Indigo Airlines — Racist comments and misbehaviour by ground staff

Address: New Delhi, Delhi

Respected sir/ma'am My complaint is regarding the ground staff on duty today 13-May-2015 working in domestic airport T1 New Delhi. while issuing the boarding pass to flight bearing number 6E435 from Delhi to Srinagar departure time- 12:05 pm' some of your staff members( NAMELY DEEPAK AND HIS FEMALE ASSOCIATE SUPERVISOR) misbehaved with me and made some racial comments such as calling me a terrorist. Despite I being a frequent indigo flier my queries were not heeded upon. I even tried to contact the manager but they didn't allow saying that manager isn't available. "Such kind of behaviour is not expected of such an esteemed company as yours." This kind of behaviour has left a grave psychological impact on my mind. This was my worst indigo flying experience. I am anticipating a prompt action on your behalf against the persons involved or else i'll be forced to contact other sources.
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information