[Resolved] Indigo Airlines — Receipt for Excess baggage payment

Hemalatha Radhakrishnan

from Pune, Maharashtra

Feb 9, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This is Hemalatha, I have travelled through Indigo flight on 5th Feb, 17 from Chennai to Delhi. My PNR no is HDKZ6A, Flight is 6E 487. I have paid Rs. 3800 for my excess luggage of 16 kg. I have faced trouble during the payment
as you people had only one card swipe machine in counter which was also not working. Since I was roaming here and there to do payment and they didn’t give receipt for that. Once I reached to delhi, I enquired your people to get my receipt. They told me to
get through mail. So requesting here to please give receipt of my payment on excess baggage of 16 kg. Your early cooperation in this regard will be appreciated.

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Mar 4, 2023

Complaint marked as Resolved

Verified Support

Jan 31, 2023

IndiGo Customer Care's response Dear Ma'am,

Thank you for writing to us.

We are concerned to know about the issue. We requests you to allow us some time to get this checked. We will get back to you.

Regards

Team IndiGo

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Comments

indigo_anjan

from Kolkata, West Bengal

Sep 30, 2019

Dear Sir,

I have traveled from Kolkata to Bengaluru on 27.09.19 via Indigo flight no 6E-379 at 05:20 am . My PNR no was "CW5RTE". I have paid excess luggage amount of Rs 1, 200/-. But due to technical error of your computer system the lady who has issued my boarding pass unable to provide money receipt.She took my mobile & taken a snap of the computer screen. It was my official tour & my office will reimburse the amount of Rs 1, 200/-. But for that I have to submit the money receipt copy. Kindly send the money receipt thru mail to my mail ID "[protected]@gmail.com" urgently & oblige.

Regards
Anjan Ganguly
[protected]
Kolkata

IndiGo Customer Care's response, Oct 4, 2019

Verified Support

Hi Anjan,

We are sorry for the inconvenience. We are gathering all the details regarding this and shall get back to you soon.

Regards,
Team IndiGo

IndiGo Customer Care's response, Oct 9, 2019

Verified Support

Hi Anjan,

We believe that our customer relations team has addressed the concern.

Regards,
Team IndiGo

nirubanbe

Jan 31, 2021

Hi..

I have travelled on 16 jan 2021 for extra luggage i have paid Rs.5000. I didn't get the receipt due to some technical issue but they said you get the receipt on mail id.

is there any possibility to get in the mail?

Ranvijaya

Nov 7, 2022

I have travelled Indigo Gaya - Delhi 5 Nov. PNR - PNZWHP . LAST NAME - SINGH

PAID excess baggage fees 1100rs. Iam government employee at Defense Ministry. Need receipt for claim reimbursement.

IndiGo Customer Care's response, Dec 1, 2022

Verified Support

Dear Mr Singh,

Thank you for writing to us! We would like to inform you that the GST invoice is sent to the registered email id of the passenger within 30 days from the date of the payment.

We look forward to your understanding during this interim.

Regards,
Team IndiGo

[email protected]

Jan 25, 2023

Hi team, I have traveled from Coimbatore to Washington DC via Amsterdam on 13th of January 2023 via flight number KL 3653 at 9:25 PM (Ticket Number is 074 [protected]). I have paid for my excess baggage amount of INR 16, 055 rupees which I need to submit the Invoice receipt bill to my office. Could you please share the receipt to my email address kesav.[protected]@gmail.com and do the needful.

IndiGo Customer Care's response, Jan 31, 2023

Verified Support

Dear Sir,

Thank you for writing to us.

We request you to share your PNR with us so we may check and assist you further.

Also, you may visit https://bit.ly/3Nx0fPe to check your receipt.

Regards

Team IndiGo