Indigo Airlines — Received broken handle and torn luggage at baggage counter

Sandeepbholu

from Gurgaon, Haryana

Nov 20, 2016

Address: New Delhi, Delhi

Website: www.goindigo.in

Dear sir/mam

I had travelled on 16 Nov 2016 from Delhi to udaipur through indigo airlines flight 6E-751. During checkin at Delhi airport I have handed over my trolley bag in good condition but I received broken and out of order handle and torn trolley bag which is now non manageable. After landed udaipur I tried contacting your officials but they asked me to register the online complain. So I just wanted me to reimburse the loss claim which is 4000 rs approx. Waiting for your response...

Sandeep kulshreshtha
[protected]

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Comments

Sema agarwal

Apr 4, 2019

Respected Sir,
I had travelled on 31/03/19 from jaipur to kolkata in the flight(6E-237) departing at 9:05pm.This is to state that my baggage has been destroyed in transit and the belt of the baggage could not be traced after i recieved it from conveyor belt in kolkata. I would request u to please make the lost claim, being one of the reputed airlines so that further availment of services can be made with satisfaction.I Want u to compensate the loss immediately.waiting for a response.
Email id- [protected]@gmail.com

IndiGo Customer Care's response, Apr 8, 2019

Verified Support

Hi Sema,

We are sorry for the experience. Please confirm if the damage is reported to our staff at the arrival airport and also, share your PNR number via private message.

Regards,
Team IndiGo