[Resolved] Indigo Airlines — refund after cancellation

[Resolved] Indigo Airlines — refund after cancellation

T Tanushrim64 from Kolkata, West Bengal Apr 20, 2018

Hi, i cancelled the ticket with pnr fyu87p and was promised a refund of 3035 inr. I haven't received the refund yet. When i called indigo customer care, they said refund has been made on 24th march 2018, but when i checked bank statement of travel agent it showed no such transaction. Kindly let me know what happened to my refund exactly. It is more than 25 days now. Why such negligence in refunding customer's cancellation fees? Was this information helpful? No (0) Yes (0)
May 21, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 20, 2018 IndiGo Customer Care's response Hi, We would like to inform that refund of INR 3035 has been successfully processed in the agency account originally used for making the booking. Kindly get in touch with respective travel portal to initiate the same in your account. Regards, IndiGo Team
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Tanushrim64

from Kolkata, West Bengal

Apr 20, 2018

Can you provide any proof that the payment has been processed? I have the bank statement of the travel agent with me as a proof that no such payment has been done so far.

IndiGo Customer Care's response, Apr 23, 2018

Verified Support

Hi,

We would like to inform you, that amount has been successfully refunded to your respective travel agencies’ account, therefore we are unable to share the account details. Further, we would request you to kindly get in touch with your travel portal.

Regards,
IndiGo Team