| Address: ARINDAM GANGULY , 77 B.L SAHA ROAD , FLAT -3A, KOLKAT -700053 |
Being a frequent flying member of your esteemed airline, INDIGO, where mostly i used to book the ticket by convenient Android App of Indigo and used to get the confirmation of booking as well as itenery to my this registered email id .
Refer to these two onwards journey on 5th Jan'22 & return journey on 8th Jan'22, i needed to cancel the booking . I took your trusted android app - CANCEL option, where both for both PNR, system asked twice on Confirmation of Cancellation ( onward journey, i took checked in process at about 11AM ) at about 1 pm for both tickets one by one .
For 5th Jan'22 ticket, Refund amount popped up about Rs 952/- ( PNR - GFD7XB ) & for 8th Jan'22 return ticket ( PNR - TS8S4U) Refund shown as Pop up was about Rs 2552/-, which reaffirmed me that booking cancelled appropiately .
Like in many past incidences, official refund mails used to reach to mailbox later, i awaited but today while contacting your telecaller personnel by helpline, I found that my entire process of these two cancellations by your android app, are found no more trustworhty and i am denied by your respective personnels ( Ms Yashika and followed by Ms Mahima, who atleast tried to listen empathitacally ) . And I am totally found helpless and as consumer, I am totally ditched by your faulty( No Sync) technical system of customer friendly Android App of Indigo .
I need your kind deep enquiry to it, as i am 100% sure about the reflect of the REFUND amount, which had popped up on process of Cancellation final Confirmation on Andriod App only .
Awaiting for your kind action and favourable reply back at earliest with iteneries with duly cancellation made by me on 05/01/2022 to get the reimbusement from my employer, as i use to travel frequently by INDIGO, the trust created for years together.
And in future, kindly guide, which will be the ideal way to cancel any ticket.
Thanking you,
Arindam Ganguly
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