Indigo Airlines — Refund

Address: 302002

Hello Goibibo Team,

Few days ago I booked my flight tickets from Goibibo for Delhi to Jaipur on 21st May 2017 at 21.50PM. I was calling from my way to Goibibo team to cancel my flight because I would not be able to reach on the time at the Airport but your team said to me your can reach the Airport try to fast and let me connect the call with the Airline, me and your team member, and airline person, I spoke with him than he told me about the all the things, like cancellation charges, refundable amount, and many more. He told me that time if you do cancel just than you can get it only 2060rs.

I told to cancel my tickets and let me know how much refund I will get it, than he explain to me total amount 2060rs will be refundable, and 1000rs of Infant which is fully refundable, I said it’s ok kindly refund now and cancel my tickets after few second call wad discounted from your side. It was my first call to Goibibo. It was really help from your side.

After one second I call again to Goibibo two times but honestly both two people were really discounting, I am complaining both people. Kindly remove them and hire another one.

Now I come on the point kindly listen my first call recording properly, I spoke around 15 minutes with your team with include Airline team member. They guess are cheating with us I need it solution of this issue as soon as possible. I am saying again his commitment was your 2060rs will be refund.

Most important thing is that I reached airport at 9:25 but nobody also help me there as well. I visited many counters of Indigo, but they didn’t anything for us.