Indigo Airlines — Refund for cancellation

Jul 06, 2017

Updated by chaks23 Hi,

The schedule of charges is as below

Airfare Charges INR 9, 024 .00
GST For Tamil Nadu INR 112 .00
GST For Tamil Nadu INR 112 .00
GST For Tamil Nadu INR 116 .00
GST For Tamil Nadu INR 116 .00
Passenger Service Fee (PSF) INR 1, 596 .00
User Development Fee (UDF) INR 784 .00
Convenience Fee (CCF) INR 1, 600 .00
Total Fare INR 13, 460 . 00

I have been charged all the types of charges that has pushed the final booking charges upto Rs.13460.

Now the refund charges are as follows

Cancel Change Fees 8, 600.00 INR
CGST For Tamil Nadu For Change/Cancel Fees 212.00 INR
SGST For Tamil Nadu For Change/Cancel Fees 212.00 INR
Convenience Fee 1, 600.00 INR
Total Price 10, 624.00 INR

So the remaining amount is just Rs.2836.

This is really unfair.

Jul 08, 2017

Updated by chaks23 Its perfectly fine for anyone to cancel a booking as there may be inevitable change in plans, but charging the entire booking fees as cancellation is gross injustice.

I have not heard from anyone after I submitted this complaint. Maybe they are not willing to refund anymore than the mentioned amount. This is why they remain tight-lipped about this.

If I cancel the ticket then obviously someone else is going to take that place for the same booking amount. I dont know what Indigo is going to lose in this case?!

A cancellation charge of may be 10% is completely acceptable, but the entire 100% and that too before 2 months of the travel date is really cheating. Please someone help to sort this out.