[Resolved]  Indigo Airlines — refund for cancelling 6e upgrade ticket not received

Address: New Delhi, Delhi, 110044

Website: www.goindigo.in

In sep 2016, i had booked to & fro flights from delhi to port blair to delhi for 4 passengers. I upgraded to 6e upgrade for which i paid rs 2500/- per passenger per flight i. E. Rs 10, 000/- for del to portblair (4 passengers) & rs 10, 000/- from portblair to delhi (4 passengers).
We landed in portblair just fine but while returning, "vardah" storm hit so we had to cancel our tickets. Airlines forfeited rs 2500/- per passenger i. E. Rs 10, 000/- in total by saying that it was non-refundable (Since it's a fee & not fare)
While booking the ticket, customer care specialist had informed that 100% amount is refunded except convenience fee in my case. Also, on their website of 6e upgrade tncs, it clearly mentions that we can cancel without any fee.

I have already followed escalation procedure from customerrelations nodaloffice appellateauthority but always got a negative response.

Hence, i'm escalating this here before proceeding to consumer court.
Pnr: yez3hq & s7p1mf

I have. Pdf (Email trails) &. Aac (Call recording) hence unable to attach it here.

Deficiency in service: customer care officers lack complete knowledge or hide facts & websites boast incorrect information which are unfair trade practices.

My demand: return my rs 10, 000/- along with interest.

Regards
Sumit kumar
+91-[protected]