[Resolved] Indigo Airlines — refund for flight cancelled by indigo

[Resolved] Indigo Airlines — refund for flight cancelled by indigo

K Krishnan Swaminathan from Chennai, Tamil Nadu May 15, 2018

I had made a booking (Reference hb3cws) flight date 14 may 2018 from pune to chennai on flight 6e6406. The flight was cancelled due to the storm in delhi. Indigo informed me via a phone call which was too late as i had already reached the airport. The staff at the airport were not available as there was a big queue and there was no management of the customers as 4 flights were cancelled. I have written to indigo requesting a refund but there is no response at all from them. Kindly refund my money. Was this information helpful? No (0) Yes (0)
Jun 15, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 15, 2018 IndiGo Customer Care's response Hi Krishnan, We sincerely apologize for the inconvenience caused to you due to cancelled flight 6E 6406 from Pune to Chennai on 14th May 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to bad weather. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. Further, we have initiated the full refund for the booking in the same account used while making the reservation, same will be processed in 7-10 working days. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, IndiGo Team
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