[Resolved]  Indigo Airlines — refund money as stated in your page denied by the agent gondenbird travels pvt ltd

Booking ref no o9bwvi
Initially it was 4 persons ticket booked on 27/1/18 for ccu-del-ccu (21/4/18 and 24/4/18) (6e 417 and 6e 615)
Later one ticket was cancelled. Passenger name mrs annapurna bhattacharya.
Got a mail through the agent goldenbird travels where the refund amount shows rs 6492.
Now the agent says the refund amount is only 492 and sent me a page without having the letterhead of indigo.
I want to know from indigo what is the actual refund they have given.
My mail id — [protected]@gmail.com
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Jun 27, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 24, 2018
IndiGo Customer Care's response
Hi,

We would like to inform you that booking has been cancelled and amount of INR 1490 have been processed in the travel portal account used while making the reservation. Kindly get in touch with respective travel portal to claim the refund.

Regards,
IndiGo Team
 
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