[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — refund money

A anupriyak from Delhi, Delhi Jun 19, 2014

on 6 jun 2014, i booked the ticket from dehli to ahemdabad for 8 juns 2014.After 30mins, i cancelled the ticket, and rs 1600 was the charged for cancellation, but i didt get rest of the amount.details are as follows: IndiGo Passenger(s) 1 . Ms Anupriya Kajla IndiGo Flight(s) Date Departs From To Flight Dep Terminal Arrives 08Jun14 07 : 10 AM Delhi Ahmedabad 6E 155 1 08 : 40 AM Booking Reference: Status: Date of Booking: N5YEPC CONFIRMED 06Jun14 Bar Code Price Summary Contact Information Airfare Charges INR 4, 280 .00 Development Fee (DF) INR 113 .00 Government Service Tax INR 212 .00 Passenger Service Fee (PSF) INR 146 .00 User Development Fee (UDF) INR 551 .00 Convenience Fee (CCF) INR 100 .00 Total Fare INR 5, 402 . 00 kindly refund the balance. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint.
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Dr.farooq

from Jammu, Jammu and Kashmir

Jan 28, 2015

Dear sir, my wife was booked for indigo flight from Lucknow to srinagar for 22nd of jan.2015 with fallowing details
Flight 6E 141 Airline PNR. A9VTMQ
Flight 6E 555 Airline PNR. W9S56T
My wife reached Lucknow airport well in time and requested the ground staff to issue her boarding card for both flights and book her luggage from Lucknow to srinagar . But staff there was unhelpful and refused to help her .
The flight was delayed and it reached dehli around 1.45 pm.
On reaching dehli my wife contacted ground staff and requested for help to board next flight to srinagar but no help again.
Then on reaching airport arrival launch she again contacted some one from airlines, this time she was lucky that man took her to some lady officer who called some one phone and assured my wife of help and in fact deputed some one with her to depararture terminal.
I was lucky to be issued boarding pass and my luggage was taken then I passed security check and proceeded to gate 16.
Then a shocking surprise, they had already closed gate and I was told that flight has already left.
My wife got mental shock and she again contacted airlines staff and was told that she has now missed the flight and let her wait for her luggage to come back and more ever we not do any thing now and intact she will not be issued another ticket .
They only issued her new ticket on payment of Rs.4003 under PNR W956T for 23rd jan 2015.
My wife name FATIMA/MUSHTAQ/MS
AGE 59 years
Dear sir, it was fault of airline and my wife had to suffer a lot, she had to stay at dehli .imagine a single old lady managing it all alone. Before I proceed to move court I wanted to inform you so that you can educate your staff how to cater such types of cases and no other passenger is left to mercy of God and your staff is not ready to take any responsibility . My sincere thanks to that unknown lady officer who helped her but even that help could not help my wife to board the Srinagar bound flight.
Dr.farooq Ahmad
Husband of Mushtaq Fatima