[Resolved] Indigo Airlines — Refund not credited in account

sande76

from Umarkot, Chhattisgarh

Oct 19, 2015

Address: 753002

Dear Sir, I made an air ticket in INDIGO on 05.08.2015 for flying from Bhubaneswar to Benguluru on 10.08.2015 having Booking reference No. F4E2KV and Indigo flight No. 6E 265. But due to some reason i requested at Indigo counter at Bhubaneswar airport for cancellation of the ticket at about 2 hr 30 Min. before departure. They told me that you would get refund about 6 to 7 days. Now when i rechecked, i found that no refund was credited in my account. Now Indigo customer care told me that since i requested about 1 and half hour before departure you would not get any refund. In this regard, i request to kindly look into the matter and give me justice.

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Oct 21, 2015

Complaint marked as Resolved

I talked with customer care they told me that there was a delay in your side for submitting the refund request. Thank you. The matter has now been resolved.