Indigo Airlines — refund not processed

Hi, i had a flight on the 7th of august 2017 from hyderabad to pune and as confirmed by your executive my flight was at 2:30pm. When i arrived at the airport i was told that my flight was for 2:30am and that i had missed my flight.
It was very important for me to make it to pune for my meetings but your staff at indigo didn't seem interested to help me.
They kept asking me to call the contact centre. And the contact center kept asking me to talk to the people at the airport.
My pnr for the flight was: iept2n
I finally spoke to richard at the contact center who said that a manager would call me in 4-6 hrs and help me with a refund. I waited until 8-8-2017 but nothing happened..!!
I called again where i spoke to ritesh (If i've got his name right) this guy kept telling me that it's my fault and that i booked the tickets and should have been responsible. He was extremely rude and abrupt on the call. When i requested to speak with a manager he place the call on hold for 15mins. Without refreshing the call. Then i hung up and spoke to kunal at my second attempt to get some clarity who tells me that all the supervisors are busy and that they will call me in the net4 hrs. I have been up all night awaiting the call.

If you cannot make a call back please do not simply promise you will call back.

I have cancelled my next 2 trips with indigo and have gone with spice jet.
I literally fly every month between hyderabad and pune. And i don't plan to fly with indigo hereafter.

I am still awaiting my call which should be the finally dealings with indigo.

Absolutely pathetic and ridiculous service..!!

No customer service etiquettes nor do they have the basic customer service values...