Indigo Airlines — REFUND NOT YET RECEIVED

JMS RAJEEV SHARMA

from Chennai, Tamil Nadu

Mar 19, 2015

Address: Gautam Buddh Nagar, Uttar Pradesh

DEAR SIR, KINDLY REFER PNR: X5JP7S, TKT.FOR DELHI-KOLKATA :10.03.15 & KOLKATA-DELHI:11.03.15 IN THE NAME OF RAJEEV SHARMA. ( Value Rs. 15604.00) BOOKED ON 3.03.15. DUE TO SOME CONDITIONS, I GOT THEM CANCELLED ON 04.03.15 AND GOT REFUND ADVISE FROM INDIGO SAYING REFUND OF Rs. 3800.00 ( INCLUDING CANCEL CHARGES FEES + TAX + LCRD + REFUND PROCESSING FEE & CONVENIENCE CHARGS ) BUT AS YET, I AM NOT ADVISED ON REFUND OF REST OF THE MONEY THRU "AMEX" CARD, PLEASE TAKE IMMIDIATE STEPS TO RECTIFY THIS AS I HAVE ALSO PAID INR Rs. 300.00 FOR CONVENIENCE CHARGES AND REFUND PROCESSING FEE INR Rs.400.00 TO INDIGO.. PLEASE DO LET ME KNOW ON THIS IN COUPLE OF DAYS. RAJEEV SHARMA, [protected]

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sagar handore

Jun 17, 2015

Ref: Complaint PNR:X1U1FR

i am sagar handore booked tickets for Mumbai To Kolkata on the date of 11 June 2015.but due to time expiration this transaction could not complete.my ICICI Bank account was deducted the same amt Rs.4504/- from that date the amount of Ticket not restore in my Bank account i called to your Customer care twice but i dont get satisficatory reply from your side.it takes 7 days for restoration of refund.let me know what is the restoration policy of failed transaction.