[Resolved] Indigo Airlines — refund of amount need as flight cancelled at your end

Sangeeta Moolya

from Mumbai, Maharashtra

Jan 1, 2018

Address: Mumbai City, Maharashtra, 421306

Website: IndiGo

The flight from mangalore to mumbai was cancelled from your end indigo: ms sangeeta moolya indigo flight 6e 231 from hyd to bom on 31dec2017 is cancelled. Reason: flight is cancelled due to bad weather at delhi airport. Inconvenience is regretted.
Their is no mistake from my end then why only amount of 145 is refundable?
I need my entire amount of 5980
My flight details as below
Trip id: [protected]
Sangeeta moolya
-
31 dec 17, 14:05
Indigo, 7102
Pnr: w9ffmi

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Mar 21, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Hi Sangeeta,

With regards to your request, under PNR W9FFMI, we would like to inform you that we sincerely regret the inconvenience caused to you in this regard.

Further, on 1st JAN 2018, an amount of INR 5, 678, has already been refunded to your agency account, originally used for payment at the time of booking.The said amount should have reflected in your agency account within 24-48 hrs.
You are requested to get in touch with your travel agent to claim the refund. In your case travel agent is Clear Trip.

Regards,
IndiGo Team