[Resolved] Indigo Airlines — refund of cancelled air tickets

sapna nagvekar

from Mumbai, Maharashtra

Jun 1, 2018

Address: Thane, Maharashtra, 400601

Flight no. 6e 323, from mumbai to kolkata on 23rd may at 11.30 am.
There was an advance booking done through an agent on the name of manisha nagvekar (On maiden name) by mistake. At the airport, since there was no id related to this name your staff suggested to cancel this ticket and book a separate ticket at the current rate on the correct name. We did the same on the name of sayesha nagvekar. The flight and the seat number of the new ticket was same except the first name. However there was no refund of the earlier cancelled ticket.

Similarly on the return journey, the same incident happened.

Flight number 6e - 326, from kolkata to mumbai, on 30th may at 2.45 pm.

Need to get the refund of both these cancelled tickets.

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Jul 28, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

IndiGo Customer Care's response Hi Sapna,

We understand your concern. We would like to inform you that refund of no-show taxes for the onward journey and refund for the return journey after the cancellation charges have been processed in the travel agency account used while making the reservation. Kindly get in touch with the respective travel portal to claim the refund.

Regards,
IndiGo Team

Verified Support

Jun 07, 2018

IndiGo Customer Care's response Hi Sapna,

Please do let us know in case further assistance is required.

Regards,
IndiGo Team

Jun 12, 2018

Updated by sapna nagvekar Dear IndiGO Team,

The payment is not yet credited. Please check on priority.

Also share the proofs of credit once done.

Thanks and Regards,
Sapna Nagvekar

Verified Support

Jun 22, 2018

IndiGo Customer Care's response Hi Sapna,

We would like to inform you that refund has been processed from our end. Please contact the travel portal used while making the booking to initiate the same in your account.

Regards,
IndiGo Team

Jun 23, 2018

Updated by sapna nagvekar Hi,

Would you share the refund details? My travel portal is denying that they have received the payment.

Regards,

Sapna Nagvekar

Verified Support

Jun 25, 2018

IndiGo Customer Care's response Hi Sapna,

Kindly share a convenient time to contact you on the registered mobile number.

Regards,
IndiGo Team

Jun 26, 2018

Updated by sapna nagvekar Anytime would be convenient

Verified Support

Jun 27, 2018

IndiGo Customer Care's response Hi Sapna,

We hope that one of our representatives has contacted you and was able to address your concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team