| Address: 110001 | | Website: goindigo.in |
I Miss Olivia Dasgupta, booked an indigo ticket on 03.12.2016 at 16.45 hrs for Delhi to Agartala via Kolkata for 19.12.2016 amounting of Rs. 6189/-. Booking Reference Z7SD2F.
I have reported and got my boarding card and accordingly after security check while I was going board the bus in the Gate No. 10B of Delhi Airport, security personnel told me that I have luggage problem. I rushed and contacted the security personnel of Indigo. They raised the point that I was carrying a portable mobile charger inside my luggage and I was held up there for security reason and did not allow me to avail my flight even after it was removed from my bag.
I am a 2nd year Medical Student of Lady Hardinge Medical College and a frequent flier of Indigo Airlines. Today I was carrying a wheel chair with me for my mother who needed it urgently today post 12 pm. I was held in the Delhi Airport and nor did they accommodate me in any other connecting flight to Agartala. I booked another ticket with Rs. 10000/- just to travel to Kolkata from Delhi and around Rs. 3941/- to travel from Kolkata to Agartala.
Hence, in total around Rs. 14000/- was spent and I lost the whole day, which hampered my suffering mother because of non availability of wheel chair.
So I think a strong action should be taken against them (indigo personnel) and refund of Rs. 6189 + Rs. 14000/- should be initiated immediately.
This type of harassment to a single female passenger at 06.00 am in the morning is not acceptable from Indigo Authority in the City of Delhi.
If I do not get my refund from the Indigo authority, I will be compelled to go to the Consumers Court for necessary action. Was this information helpful? | 
