Indigo Airlines — Refund received after cancellation is too little

Vivek kumar112

Website:

www.goindigo.in

I have cancelled my online booked ticket from indigo due to night curfew here and new corona virus strain to follow government norms and to be safe from the infection. But the amount they refund after cancellation is too less. I paid 27, 543 rs but they charged for cancellations is rs 19800 i received on 7743 rs. I means its unfair to deduct this much of amount in lockdown period every other airlines are coporating and understanding the situation but indigo is not. I thought atleast thqaey would refund 15-20k kindly help me regarding this. Their cancellation/refund policy must be libral during covid lockdown period.

My pnr/ booking no: VJWF5Z

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IndiGo customer support has been notified about the posted complaint.

Jan 13, 2021

Updated by Vivek kumar112 Under Section 10 of CPA 2019, unfair trade practices specifically this point of time when the money are limited is an offence. This is so harassing
And u cannot harass your customer under CPA 1986.
Therefore i dont want to drag this thing into court. And i want to be resolved here by atleast returning my 70-80 % of my total amout of ticket.

Verified Support

Jan 13, 2021

IndiGo Customer Care's response Dear Mr. kumar,

Sir, we understand your concern. Our flights are operating with full safety measures and as per the schedule. Since the cancellation is done by your end, charges will be applicable. we look forward to your understanding.

Regards,
Team IndiGo

Jan 13, 2021

Updated by Vivek kumar112 Ok fine i cancelled the flight but the charges you are applying in this pandemic are so high i mean there must be some liberties in your return/ cancellation policy during such kind of situation.

Iam a heart patient (and i have valid certificate and prescription for the same) please dont harass me more else you are encouraging me to file n FIR and case against your company. I just want my money back and please do arrange it.

Jan 15, 2021

Updated by Vivek kumar112 Waiting for your reply u gonna do this way or not atleast say.

Verified Support

Jan 16, 2021

IndiGo Customer Care's response Mr. Kumar,

Could you please share your PNR with us along with your medical documents so we may check and assist you further.

Regards,
Team IndiGo

Jan 16, 2021

Updated by Vivek kumar112 My pnr is VJWF5Z and you are not in a right to ask me about my medical reports and i will not upload it in a public site. If i have to show it i will show directly to the court.
So check my pnr and return my money after FAIR cancellation charges.

Verified Support

Jan 19, 2021

IndiGo Customer Care's response Hello Sir,

If you do not wish to share your medical documents on public forum. Please mail the same to us at customer.[protected]@goindigo.in. Our team will assist you.

Regards,
Team IndiGo

Jan 19, 2021

Updated by Vivek kumar112 Have u checked? And why do u deleted the last response.

Jan 20, 2021

Updated by Vivek kumar112 Why should I send u? Why do you need my medical records?

Jan 23, 2021

Updated by Vivek kumar112 You are just wasting my time and delaying it knowingly.

Last time i am asking will u gonna return my money or not else u have to face mental harassment of your customer under CPA 1986,
Under Section 10 of CPA 2019, unfair trade practices and many more in court against me. I am very serious about it.

Apr 16, 2021

Updated by Vivek kumar112 After illegally acquiring my money u are silent but i will not remain silent on this.