Indigo Airlines — Refund request

Address: 560076

Website: www.goindigo.in

Hi Go indigo management,
I am extremely hurt and disappointed with the services provided by Mr Karan Kumur at the customer relationship management department and his attitude for being sarcastic over the phone and behaving in an untimely manner and would like to raise a complain for being unprofessional.

Go indigo is a huge company and how difficult is it to refund of Rs 4200 as I wanted to check the price and invite my very close friend for my birthday and was checking the price and in error booked the tickets and realized latter as and called customer support for merchant cleartrip and he was happy to help subject to go indigo reversal approval.

It's a shame, I have been loyal to Go indigo when ever I travel and choose this airline as preferred choice and now regret after speaking to him and now decided never to fly Go indigo airlines and he would refuse to take my complain over the phone and ask me to mark a mail again when there is already a mail sent for reversal request with the PNR.

I asked for his line manager Mr Amandeep Singh on call to express my dis satisfaction over his service and wanted to raise a complaint for not being emotional and understanding the situation, initially he refused and latter on being stern on speaking- he mentioned he is not there, he sounded he did not want my complaint to go to his seniors and investigation needs to be done of his line manager was on shift at the time of call.

Your company can afford to buy billions of dollars on new aircrafts for future business which is great for the industry so common people can fly as well but failed to connect with genuine customer like myself for being loyal for many many years.

I would be responding to social media on the service provided after I get a response on this mail.

It sounded his Manager Mr Amandeep Singh was there at work but Mr Karan did not want this escalate this issue and was avoiding a complaint for himself

Whoever is reading this mail needs to forward this mail to the operations management and the CEO of the company on how your staff is treating your customers, I wish this does not happen to other customers.

Your company has lost a loyal customer and has decided never to recommend your brand to anyone and decided not to travel with your brand in future due to the lack of human connect and understanding.

Policy and procedures are they in the company but above that is customer satisfaction.which is a big failure.

Kindly ask the highest authority to call me on my cell [protected] as highly disappointed customer.

Thanks

Sheldon.