[Resolved]  Indigo Airlines — refund request of declined payment of pnr no.ucb6rp

Sir

On 26th january while making payment of the ticket pnr no. Ucb6rp thorugh your ivr was declined from your end. The same time i got an sms from my bank that the amount has been debited from my account. Immediately i informed these things to your customer care and they assured me that the same amount will be credited back to me at the earliest. So i made the payment again for the booked ticket. I am very sorry to say that till now the amount has not been credited to my account. Every time i call the customer care i am getting the same reply that the same will be done within hours. But till today i am patiently receiving that assurance. So i kindly requst you to check the same and revert me back.

Sunny kurian
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Mar 17, 2018
Complaint marked as Resolved 
Verified Support
Feb 10, 2018
IndiGo Customer Care's response
Hi Sunny,

Thank you for writing to us. We believe our customer care team has assisted you and your concern has been resolved.

Do let us know if any further assistance required.

Regards,
IndiGo Team
 
2 Comments

Comments

Hi Sunny,

We regret the inconvenience caused to you. Kindly give us some time to look into this matter. We will revert you back soon.

Regards,
IndiGo Team
Hello Indigo

when i was booking my ticket from your website my payment 56712 on 31st May and this is the ref id[protected] and i didn't get yet.

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