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Sir/Madam On 11 Apr 2015 I had booked a ticket from Kolkata(CCU) (9.10 am) to Imphal (IMF)(10.45am) for 22 Apr 15 for the flight 6E 523 at around 09:30hrs After making payment, an amt of Rs 2577 /- (Defence booking) had been deducted from my account while paying through net banking 11-Apr[protected]Apr-2015) to TRANSFER INB Indigo Airlines INDIGO_AIR Payments Bill desk.com POS PRCH[protected], for Rs. 2577.00/- But ticket was not booked. Then I had booked another ticket on 13 Apr 2015 for the same flight 6E 523 in defence Quota with confirmation I53TXF for 22 Apr 15.When I updated my account on 16 Apr 2015 I came to know that POS PRCH of Rs 2577.00/- have been deducted on 11 Apr 2015. Imdtly I called to your customer care executive on Mobile No [protected], CC executive had told me that ticket was not booked and the amount will be refunded to my account within 2 days.
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