[Resolved] Indigo Airlines — refunding of amount

Mahi2810

from Hyderabad, Telangana

Jun 1, 2018

Address: Hyderabad, Andhra Pradesh, 500045

Website: www.goindia.go

We have travelled on 22nd may, 2018
Due to their negligence and mistake we lost our flight and they again made us to buy the ticket cost of 1403rs+11852rs.
Then they arranged another flight and said that they will refund the amount of 1403rs+11852rs and previous 14000rs but they havent called us & its been 12 days.
So, please dont make us to loose hoops on the airlines

Passenger details
V. Ramesh
R. Swapna
Pnr number-le1skj

+1 photos

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Jul 3, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2018

IndiGo Customer Care's response Hi,

We have investigated the concern and would like to summarize our findings. You were booked to travel in flight 6E 967 from Delhi to Hyderabad, which was scheduled to depart at 16:10 hrs on 22nd May 2018. As per our policy, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, you reported at 15:43 hrs to our counter. Since our check-in counter was already closed, our staff was unable to accept you for the same flight.
Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. Hence, we believe our customer care team has assisted you in regards to the raised concern.

Regards,
IndiGo Team