[Resolved]  Indigo Airlines — refusal to board the flight in spite of valid ticket

Hello,

We had a booking in indigo flight # 6e-122 for pune to hyderabad travel on 5th february 2018, time of fly (23:55). I was travelling to lucknow to attend some personal urgent work in hyderabad to lucknow flight # 6e-732. We had reached on time due to some vip movement around airport area (Lohegaon) but the airline crew members denied boarding to us saying that boarding is closed!! There was still a span of around 45 minutes remaining for flight # 6e-122 to take off but still they didn't allowed us to check in. Please make a note that, there were more customers who were not allowed to board the flight which clearly states that, it was fault of airlines.
At around 11:30, they asked us to go to reservation counter outside airport to take another flight and pay the fare difference. This record can be found in register entry at exit point in name of rajat raj time 11:30 p. M. Also the cctv footage can be used as proof for the same.
Later, i came back in to speak to the cusomer service executive of indigo (Anirudh & matthews) to provide us another flight. After around 2.5 hours of wait (The entire time span of wait was entirely harassing for us mentally), they offered us to take another flight from punebanglorelucknow and pay extra amount of rs 17000. Considering this huge amount, i had to cancel my plan out of disappointment and later had to cancel my flight # 6e-447 and 6e-643. Kindly consider following points :
We make advance booking to avoid these exorbitant charges and considering the pain and loss i went through, i demand full refund from airlines. I was not the only passenger there who was not allowed to check in but here were many more and the cctv footages can be used as proof for whatever i have stated in my complain above.
Thanks and regards,
Rajat raj