[Resolved] Indigo Airlines — Refused boarding after issuing boarding pass.

indranil26

Oct 28, 2014

Address: New Delhi, Delhi

I have booked an air ticket in Indigo Airlines from Delhi to Ranchi for 28th September 2014(PNR:G9WGFQ). I also made web check-in two days prior to my journey date and got the printed boarding pass with seat number 9A. Flight departure time was 6.45am and the boarding time was 6.00am. My luggage was exceeded the allowance of Indigo airlines that is exceeded 15kg and so airline staff asked me to pay the extra baggage charge after issuing me the boarding pass. I went to another counter to pay the extra baggage charge but the staff on that counter told me to wait for some time as the system was slow and I was standing 2nd on the queue. Airline staff spent 30 minutes to take my payment for extra baggage and the time was 6.15 and when I have got the clearance for boarding. In the mean time airline authority told me that the boarding gate is closed and they did not allow me to board and travel even after I have got the boarding pass. But this delay made only by the Indigo Airline for which I missed the flight. Airline authority refused to refund the airfare of Rs.5915 and again I booked another ticket (PNR: U1KUSB) for next Indigo flight from Delhi to Kolkata for Rs.16832 as Delhi to Ranchi flight was not available on the same day on 28th September 2014. Indigo airlines is responsible for this loss of my important time and money(Rs.16832). So I need full refund of the air fare of Rs. 16832/- with the compensation for losing my important assignment due to the mistake of the airline to refused me boarding even after issuing me boarding pass.

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Aug 14, 2020

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Nov 09, 2014

Updated by indranil26 Regarding my complaint against Indigo Airline, for refused boarding, one customer relation representative named Mr. Merwyn Thomas calling me frequently to convince regarding the refund, and he told me to come down to zero regarding the refund.
So, I request you kindly take care of my case to get me refund of Rs. 16832/- with a compensation amount of Rs. 1, 00, 000 for the above incident for which an important assignment I failed to attend due to the mistakes of the airline to get me boarded in time.

Please take needful actions for the same.

Regards,

Indranil Sarkar
indranil.[protected]@hotmail.com
Call: [protected]

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Comments

indranil26

Oct 30, 2014

I have booked an air ticket in Indigo Airlines Flight No: 6E-494 from Delhi to Ranchi for 28th September 2014(PNR:G9WGFQ) through M/s Akbar Travels. I also made web check-in two days prior to my journey date and got the printed boarding pass with seat number 9A. The flight departure time was 6.45am and the boarding time was 6.00am. My luggage weight was exceeded the allowance of domestic airlines that is exceeded 15kg and so airline staff asked me to pay the extra baggage charge during the chek-in to board the flight. I went to another counter to pay the extra baggage charge but the staff on that counter told me to wait for some time as the system was slow to pay the extra baggage charge.I was standing 2nd on the queue. Airline staff spent 30 minutes to take my payment for extra baggage and the time was 6.15 and when I have got the clearance for boarding. In the meantime airline authority told me that the boarding gate is closed, even after I have got the boarding pass and also completing the security check but they did not allow me to board the aircraft and travel. But this delay made only by the Indigo Airline staffs for which I missed the flight. I have also requested to refund me the existing airfare of Rs.5915.00, but the airline authority refused to refund the same and again I booked another ticket (PNR: U1KUSB) for very next Indigo flight from Delhi to Kolkata (Flight no: 6E-205) for Rs.16832.00 as because no seat was available on the next Delhi to Ranchi flight on the same day on 28th September 2014. Indigo airlines is completely responsible for this loss of my important time, assignment and money (Rs.16832). It was happened only due to the negligence of Indigo Airline authority towards their passenger.
I had an important assignment in Jamshedpur on the same day on 28th September 2014 which I have failed to attend and also I lost my Rs. 16832/- to get another air ticket for next flight.
So I seek the full refund of the amount of Rs. 16832.00 which I have paid for the next flight after refusal of boarding by Indigo airline and also compensation as because I was failed to reach my destination in time to complete my important assignment.