[Resolved] Indigo Airlines — refused boarding though reached at bag drop/checking on time

s.k.ganguli

from Patna, Bihar

Nov 30, 2017

Address: Patna, Bihar, 800001

Website: consumercomplaints.in

Trip id[protected]/11/17
Last lap indigo 6e342 bom 14:25-18:10 pat on nov 20. Two senior citizens, m76&f67 were refused travel at bag drop/check in desk by lady staff though we reached just before 13:40, closing time. All pleads failed. Paid rs.10262 extra for new ticket @ 14:10 for 6e786 on nov 21 which is illegal.
Demand refund and apology.

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Mar 17, 2018

Complaint marked as Resolved

Dec 03, 2017

Updated by s.k.ganguli Trip id[protected]/11/17
We 2 senior citizens M 76& F67 were refused travel at check in desk by lady staff though reached just before closing time 13:40 for Indigo 6E342 BOM 14:25-18:10 PAT on Nov 20. All pleads failed. Had to pay Rs.10262 extra for a new ticket for Patna by 6E786 on Nov 21 which is illegal.
We demand refund and apology.

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! With reference to the concern raised, we would request you to kindly share the airline PNR number to enable us to investigate this case with our concerned airport team.

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Comments

dvraj

from Srinagar, Jammu and Kashmir

Dec 1, 2017

Sir.. I lost my e-ticket PNR K6MS5L
6E458/522 ON 11 FEB 2018
FROM DEL TO TRV.
Please send me duplicate ticket on this email id. [protected]@gmail.com. I am thankful for your help.