[Resolved] Indigo Airlines — refused entry for corporate gain

Dhaaban Dekaa

from Noida, Uttar Pradesh

Mar 9, 2018

Address: New Delhi, Delhi

My flight number was 6e-694 from delhi to guwahati with pnr g8ydhy. I was refused entry at counter h8, terminal 1d, igi delhi, by attendant charu despite having checked in earlier with luggage that can be carried in the cabin. I repeatedly asked if there is a kiosk where i can print my boarding pass, but i was told nothing can be done, by a male attendant who's name i do not know. To top it, two people who were after me in the same flight were given a pass because one was a senior citizen and the other was a girl, who was specifically attended to by the male attendant at a seperate counter that was not even open. I missed my flight in the process despite being an hour before the flight departs. This seems to me like a money making technique as i was told to shed double the amount for the next flight. This is not the type of behaviour expected out of a company when the passenger has an emergency and is in trouble, begging to consider.

Was this information helpful?

No (0)

Yes (0)

Apr 10, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2018

IndiGo Customer Care's response Hi Dhaaban

We regret to hear about your experience. As checked, you were booked to travel on flight 6E-694 from Delhi to Guwahati which was scheduled to depart at 17:25 hours on 09th March 2018. As per policy, check-in counter closes 45 minutes prior to schedule departure time. In case passenger have opted for online check-in then passenger can report at boarding gate which closes 25 minutes prior to schedule departure time with no check-in baggage and carrying print out of boarding pass. Based on our records, you reported at ¬¬¬16:52 hours without boarding pass. Since our check-in counters were already closed, our staff was unable to issue boarding pass for the flight. Hence, our staff denied to accept you for same flight.

Further, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you.
As always, we were happy to have provided assistance to you and would request your understanding in this regard.

We look forward to serving you on board again.

Regards,
IndiGo Team