[Resolved] Indigo Airlines — refused to onboard though reached in time and staff misbehaved

manaspratim

from Delhi, Delhi

Dec 16, 2017

Website: www.goindigo.in

Pnr wed1hg, flight 6e - 596

They refused to onboard though entered airport at 1.21 pm (Can check cctv). Had to be long in queue to collect boarding pass and finally refused boarding.
Asked for rs51000 for the next flight though it was showing rs13000 online.

A ground staff named 'paramita bora' misbehaved though one of the pessenger was senior citizen. She argued extremely rudely.

Online shows actually the flight departed at 2.44 pm (Screen shot attached)

+1 photos

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Mar 22, 2018

Complaint marked as Resolved

Dec 16, 2017

Updated by manaspratim They did not did any announcement also. First they lied that they did announcement. When asked to watch CCTV to track presence at the time of announcement, then mentioned the funda of silent zone. However, an sms is supposed to be sent to intimate if this is a silent zone. That was not done. A ground staff named Parmita Bora misbehaved.

Verified Support

Feb 13, 2018

IndiGo Customer Care's response Dear Sir/Ma'am,
Greetings from IndiGo! With reference to your concern raised, we have investigated the matter and would like to summarize our findings for you. Passengers were booked to travel on flight 6E- 596 from Guwahati to Mumbai which was scheduled to depart at 14:25 hours on 16th December 2017. As you may be aware, check-in for the flight closes 45 minutes prior to departure. Based on our records, you reported at 13:56 hours which is 29 minutes prior to the departure. Since our check-in counters were already closed for this flight, our staff were unable to accept you for the same. Further, if the booking is not cancelled and also if the passengers are unable to check-in 45 minutes prior to its scheduled departure time, the complete ticket amount is forfeited as seats on your original reservation went vacant. Hence, as per policy, you would be entitled to government/airport applicable taxes of passenger service fee and user development fee. Adhering to the above-stated policy, an amount of INR 1, 090 towards no show taxes, comprising of passenger service fee and user development fee under booking reference WED1HG, has already been refunded to the agency account. We would request you to get in touch with the concerned travel agency to claim the refund amount.
Regards,
IndiGo Team