Indigo Airlines — Regarding customer care

Address: Mumbai City, Maharashtra

Hi, My name is vijay anand. Today i boarded Indigo flight from mumbai to chennai. At the Indigo ticket counter at mumbai i faced a problem . Actually i was travelling with my parents who were senior citizens. The lady who servicing at the ticket counter did not know how to behave with the passengers. She told me that I was carrying 11 kg hand luggage which is not allowed. so i discarded some of my things . While removing some of the things i have to search and remove those things which will not be needed. Hence it took me sometime . Here i want to inform you that i was not event in the way of other passengers who were standing and was discarding the things from little away from the counter. She suddenly told me to get to some other place and discared ur things in a rude way and when asked for some assistance that can i get a volunteer so that i can threw away those things she told that you have to do it yourself . I can see so much Indigo volunteers were there. I felt like i was treated in a very bad way. This was one of the worst customer service i experienced in my life while travelling by flight. Hereafter I will definitely will not book a flight ticket ever in a Indigo as i felt very much ignored and disrespected. ticket details - NF[protected], Indigo flight Number - 6E 279, Time of travel - 2.45 PM, 16th feb 2015 Passenger details - vijay anand.L, My parents - MR. Lokiah and L. girija I kindly request the authorities to provide those ladies issuing the ticket and weighing the baggage good training how to behave with the passengers. Thanks, vijay anand. L